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Bill Sodeman writes about management, mobile computing and information systems

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Entries tagged as 'keyboard'

Virtual keyboards and monitoring software foil keystroke loggers

ism tech

Posted Thursday, 17 April 2008

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From Lifehacker comes a link to a free virtual keyboard called Neo’s SafeKeys. The keyboard is displayed on the computer screen, and lets a Windows user type their password without accessing the computer’s keyboard.

Desktop keyboard

It’s trivial to monitor keystrokes through software and hardware called keystroke loggers or keyloggers. This New York Times describes a new phishing attack against executives, involving an email with a link to a fake subpoena. Click the link and a Windows keystroke logger gets installed.

Executives are excellent targets for such attacks. CXOs often want to bypass corporate security systems for the sake of personal convenience. When executives insist on carrying confidential or valuable corporate data on their laptop’s hard drive, they may as well paint a target on their foreheads.

CXOs might also disable virus scanners and security software to make the computers run faster. This only makes their personal computers much more vulnerable. When executives are reluctant to admit their mistakes or ask for help, the damage is already done.

I’ve seen virtual keyboard systems deployed on banking web sites, so that users can use a mouse to enter their passphrase. Of course, this can be very tedious if the user has a long passphrase. These virtual keyboard systems may become more common as banks implement multifactor authentication schemes that address consumer, regulator and compliance issues.

Keyboards and keystrokes

It’s still possible to use a keyboard for multifactor authentication, however. This article from Windows in Financial Systems describes a system from BioPassword that requires the user to enter their password ten times in a single enrollment session. Software determines the rhythm of their keystrokes, and stores that data along with the user’s account on a Microsoft Active Directory server. Anyone who tries to access the account will have to simulate that user’s typing behavior for that specific password.

Laptop keyboardIn this 15 May 2007 article, ha.ckers.org pointed out some potential problems with BitPassword’s system. The timing needs to be loose enough to accommodate different keyboard styles. A laptop computer’s keyboard often is laid out differently from a standard desktop keyboard. otherwise, the timing checker might flag users who include numerics, international characters (such as € £ ß Ω) and typographical symbols (like % @ © ^#~) in their passphrase.

Dots and dashes

The concept dates back to the 19th century. Experienced telegraph operators could identify each other by through their fist, or their distinctive patterns of keying Morse code. The same concept was also used during both World Wars to match radio operators with their message content.

Some banks might have each user to enroll several different passphrases, as many banks now require for their web-based customer portals.

BioPassword’s software is designed for business and enterprise users. PC Magazine has an excellent review here, and the London Times and Baseline have good recent articles. This Wired article from 2000 describes how the system was used by a Canadian company, Musicrypt.com, as part of a user management service for music web sites.

Related posts on billso.com

Tags: ADA, authentication, banking, biometrics, crime, keyboard, Microsoft, multifactor, music, password, phishing, security, unicode, Windows

BlackBerry vs iPhone

ism tech

Posted Friday, 11 January 2008

I was rereading a student paper from last fall and came across a citation for this excellent comparison of the BlackBerry 8800 and the first generation iPhone. The reviewer compares the two devices from an enterprise user’s perspective. The BlackBerry carried the day with better syncing, real-time push email and WiFi connectivity, but the reviewer admits that the iPhone is a nicer looking product.

Rumors persist of a touchscreen BlackBerry model, possibly called the 9000 or the 9100. The keyboard is on the screen, similar to the iPhone. Executives would leap on these models, just for the “shiny new toy” factor alone. Mobile carriers would have a fresh weapon against iPhone carriers. An on-screen keyboard would certainly solve some interface problems for international BlackBerry users. Looks like the virtual keyboard is becoming a new key success factor for mobile devices.

I have several articles about the BlackBerry available. Just type “blackberry” in the search box or use this link.

Tags: Apple, blackberry, email, enterprise, hardware, interface, iPhone, key-success-factors, keyboard, ksf, mobile, WiFi

Ban the CAPS LOCK key?!?

imported ism

Posted Sunday, 27 August 2006

Engadget reports on a Dutch user’s campaign to remove the CAPS LOCK key from the standard keyboard layout. You can read his blog at http://capsoff.blogspot.com/

This is a fine xample of a usability issue. Mac OS and Windows will prompt a user if CAPS LOCK is on while they are in a password field.

I do use CAPS LOCK once in a while to leave quick comments or reminders for myself as I’m writing a long document.

But the CAPS LOCK key is a necessity for some users. Removing the key seems like an extreme solution. Remapping the keyboard is easy, and we’ve been doing this for years to support multiple languages.

I remember when Microsoft added the Windows and property keys to the standard keyboard in 1995. It took a couple of years, but most manufacturers added these keys to the left and right of the space bar.

I still see laptop keyboards that place these two keys in odd corners. Again, it’s a usability issue for me. Fortunately, Honolulu has a couple of well-stocked computer stores, so I can check out computers and their keyboards before I recommend products to clients and friends.

Tags: hardware, keyboard, Microsoft, usability, Windows

Post 1304

imported

Posted Sunday, 25 July 2004

Tech: FrogPad - One-handed keyboards and gear for mobile professionals. A one-handed Bluetooth portable keyboard. I may have to look at this closely.

Tags: ASP, Bluetooth, keyboard, mobile

Post 1117

imported

Posted Friday, 2 July 2004

Tech: Yahoo! News - New cell phones get tiny keyboards: “As cell phones increasingly become pocket-size mobile computers used for text messaging, e-mail and Web access, phone makers are rushing to add standard Qwerty keyboards to make those functions easier.”

Tags: computer, fun, keyboard, mobile, printer, USA, Yahoo