http://starbulletin.com/print/2005.php?fr=/2006/04/12/business/story01.html
Check our earlier discussions. These restaurants are using a call center in Santa Maria, California. The article has a brief discussion that details what the call center reps do on each call, and describes how the call center works with each restaurant to take the orders.
Tags: California, call center, CRM, customer, drive thru, fast food, Hawaii, outsource, USA
