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Bill Sodeman writes about management, mobile computing and information systems

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PayPal’s security key still needs work

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Posted Monday, 2 June 2008

PayPal security key

I briefly used a PayPal security key, but it was a frustrating experience, simply because I kept leaving the key at home. PayPal’s integration with eBay is not good, which is surprising as eBay owns PayPal.

When I decided to stop using the key, I was able to cancel the PayPal key online in a matter of minutes. It took a 15 minute live chat with an eBay rep to remove the PayPal security key from my eBay account. Perhaps that was a security step by eBay. However the frontline system for canceling the key on eBay’s site did not work properly.

The worst part of the PayPal key: I had to pay US$5 to get one in the first place. If PayPal really wanted business users to have multifactor keys, the first key would be free of charge.

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Tags: authentication, e-commerce, eBay, mobile, multifactor, openid, password, paypal, trust