One of the country’s largest web hosting companies, The Planet, is still down after a fire knocked out their main data center’s transformer. To their credit, Planet managers have been providing regular updates on a web forum. Here’s update #2, which is a good example:
Today at approximately 5:45 p.m. [CDT], a transformer in our H1 data center in Houston caught fire, thus requiring us to take down all generators as instructed by the fire department. All servers are down.
The Houston Fire Department ordered Planet staff to shut down the data center’s electric generators. Approximately 7500 9000 web servers and 9000 7500 customers are affected.
One reason that I use DreamHost.com to host billso.com is the incredible level of transparency that DreamHost provides. DreamHost is employee-owned, which helps explains their reporting policy. I’ve never had a major problem with DreamHost, but I know that I can check the status reports for the data center and most of their servers at any time, on the Web or with RSS
See Center Networks for more comments about the Planet fire. I agree with Allen Stern — given the number of servers and clients affected, I expected to hear much more on the blogosphere this morning. The outage affects Planet’s Server Command, ResellOne, and legacy EV1 customers.
The Hosting News posted an excellent article on 29 May 2008 about several recently completed projects at The Planet. It’s tempting to think that this project and the fire are connected, but there’s no indication of that yet. The Planet used to be known as EV1. I remember EV1 from from my years in Austin, when that company offered cut-rate dial-up internet service and web hosting. Their radio commercials were just awful.