Comments on: Skype crashes, eBay forced to eat its own dog food http://billso.com/2007/08/17/skype-fails/ Bill Sodeman writes about management, mobile computing and information systems Fri, 12 Mar 2010 14:39:36 +0000 hourly 1 By: <img src='http://billso.com/wp-content/plugins/rpx/images/openid.png'/> billso http://billso.com/2007/08/17/skype-fails/comment-page-1/#comment-862 billso Mon, 20 Aug 2007 23:10:19 +0000 http://billso.com/2007/08/17/skype-fails/#comment-862 I agree. Looks like Skype was not ready for this level of outage, so almost every customer got the cold shoulder. See http://blogs.eweek.com/signaling_it/content001/voip/skypes_wheel_keeps_on_spinning.html for a discussion. I agree. Looks like Skype was not ready for this level of outage, so almost every customer got the cold shoulder.

See http://blogs.eweek.com/signaling_it/content001/voip/skypes_wheel_keeps_on_spinning.html for a discussion.

]]> By: Jim Humble http://billso.com/2007/08/17/skype-fails/comment-page-1/#comment-861 Jim Humble Mon, 20 Aug 2007 20:30:55 +0000 http://billso.com/2007/08/17/skype-fails/#comment-861 The worst item with the issue of Skype being down (that I have read about thus far) was their paying business clients received no better treatment than the individuals using Skype for free. Apparently, the downtime was due to a crash of their authentication servers (similar to the single point of failure mentioned above with the NIC in LAX crashing their network), which were used with both paid and non-paid clients. If I were a paying customer, I would be asking some hard questions of their customer service representatives at the moment (e.g. what am I paying for?). This seems to be part of a trend, high-profile businesses either doing business on the cheap, or hiring less than stellar tech support... The worst item with the issue of Skype being down (that I have read about thus far) was their paying business clients received no better treatment than the individuals using Skype for free. Apparently, the downtime was due to a crash of their authentication servers (similar to the single point of failure mentioned above with the NIC in LAX crashing their network), which were used with both paid and non-paid clients. If I were a paying customer, I would be asking some hard questions of their customer service representatives at the moment (e.g. what am I paying for?). This seems to be part of a trend, high-profile businesses either doing business on the cheap, or hiring less than stellar tech support…

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