billso.com

Bill Sodeman writes about management, mobile computing and information systems

billso.com header image 4

Entries from November 2006

Red Cross files will spur Holocaust research

imported ism

Posted Saturday, 18 November 2006

Comments

From Yahoo: The International Tracing Service, which is part of the International Red Cross, maintains an archive of documents related to the Holocaust.

Much of the material is recorded on 16 miles paper, contained in six buildings in Bad Aronson, Germany. Only 2 percent of the material is available to the public. Many of the records were retrieved from German government and military offices after the Nazis surrendered in 1945. Some of the archives include transcripts from Allied interrogations of collaborators and prisoners.

How detailed is this information? An entry about Anne Frank’s deportation from the Netherlands was found in these archives, according to this article in Time.

The service plans to convert some of the documents to digital formats over the next decade.

If you’re interested in the military history of information systems, read IBM and the Holocaust by Edwin Black. While IBM’s management has continued to deny Black’s findings, the book presents a wide variety of evidence that IBM information systems and services were used by Nazi Germany to schedule and manage their war effort. The footnotes are compelling reading, and are quite authoritative.

Tags: book, EU, Germany, government, history, IBM, management, office, research, search, system, Yahoo

Clear Channel accepts buyout bid

imported tech

Posted Thursday, 16 November 2006

Comments

According to the New York Times, Clear Channel Communications has accepted a buyout offer from a private investment group.

Clear Channel dominates the Honolulu radio market. The company owns several popular FM and AM radio stations in Hawaii, including KSSK, Hot 93 and Star 101.9 – see this list.

As the Times article points out, some critics believe that Clear Channel has made broadcast radio a dull medium, thanks to the company’s restrictive playlist policies. conservative talk shows, and a cookie-cuttter business model that favors standardization over localization.

The Times also points out that the company and its major owner, the Mays family, have been loyal donors to the Republican party. The Democratic majority in Congress may put the brakes on the deal.

As part of the buyout, Clear Channel will sell all 42 of its television stations, and approximately a third of its 1500+ radio stations. The radio stations that are on the block are in small markets, but it remains to be seen how the buyout will affect the Honolulu media market.

See this press release for additional information.

Tags: Hawaii, Honolulu, media, Oahu, radio, television

Yesterday’s tsunami

imported

Posted Thursday, 16 November 2006

Comments

From the Honolulu Advertiser and the Honolulu Star-Bulletin: We did have a tsunami yesterday. City officials asked people to stay out of the water at the beach parks, but the siren system was not activated.

The effects were dramatic, especially in Haunama Bay, but there was very little damage.

Still, it was the largest tsunami in 40 years, and one wonders if any local businesses set a disaster recovery plan (DRP) in motion. The wave was generated by an 8+ magnitude eartquake in Japan, as shown in this graphic from the Advertiser.

Tags: APA, DRP, electricity, Honolulu, japan, power, sun, system, weather

HawTel claims that system problems are consultants’ fault

ism tech

Posted Thursday, 16 November 2006

Comments

According to the Honolulu Advertiser, Hawaiian Telcom CEO Mike Ruley spoke during an investors’ conference call yesterday. He discussed the ongoing issues that have plagued the telephone company’s customer relationship management (CRM), order management, billing and financial reporting systems.While he admitted that HawTel customers will encounter these continuing problems during 2007, Ruley passed the buck and blamed BearingPoint, the firm that HawTel hired to integrate and update these systems. HawTel has spent over US$11M on BearingPoint’s integration project, and is seeking additional concessions. The utilitu spent an additional US$22M to rent Verizon’s old systems after BearingPoint missed a key delivery date. Yes, HawTel had to rent the same systems that BearingPoint was supposed to replace!

Utility companies live and die on CRM and billing systems. It’s much more expensive to recruit a new customer than it is to keep a current customer. It’s even more difficult to recruit a former customer when they’ve received poor service.

The average customer service call hold time is down from 28 minutes in May to under 4 minutes now, he said. The company’s goal is to have calls answered within 20 seconds.

To paraphrase Nigel Tufnel, these systems are so important to HawTel’s performance that they rate an 11 on a scale of 1 to 10.Sadly, it seems that the hold times are the “extra push over the cliff” that has driven more of HawTel’s landline customers to VoIP or wireless.

Last December, the Star-Bulletin reported on the company’s “Save the Line” campaign, which empowered HawTel employees to keep current landline customers from switching carriers. Ruley also announced yesterday that HawTel’s IPTV (Internet Protocol Television) service will not be released in December as the company had previously stated. This service would help HawTel provide a more complete bundle of consumer services, when compared with Time Warner Cable, its biggest competitive rival.

The latest financial results show that HawTel is losing this battle.

Tags: Bloglines, car, ceo, CRM, customer, Hawaii, Hawaiian, Hawaiian-Telcom, help, Honolulu, Internet, key-success-factors, ksf, management, pda, power, system, telecom, television, time, Time-Warner-Cable, USA, Verizon, VoIP, Wikipedia

Police departments install video cameras in cars to counter YouTube posts

imported ism

Posted Friday, 10 November 2006

Comments

From Yahoo: After an advocacy group posted a grainy, 20-second phonecam recording, more police departments are considering how to counter a growing number of similar posts to YouTube.com It’s become very easy to record a video of police activities and then upload it to a file sharing web site. If enough users watch and rate the video, the clip may be listed as a “most popular” or “highly rated” seleciton, which attracts more viewers.

Tags: car, legal, privacy, video, Yahoo, YouTube